Help Desk Support

Arete Technologies, Inc.; Coralville (IA); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading consulting firm located in Coralville, Iowa, is seeking an IT Customer Support Analyst. This position involves providing direct support and consultation to users, primarily via phone, addressing technical issues related to computers and applications. The role operates in a structured Help Desk setting with a standard shift from 7:00 a.m. to 4:00 p.m., Monday through Friday. Candidates must have a Bachelor's degree in a relevant field and experience in a high-volume customer service environment.

Qualifications

• Bachelor's degree in Computer Science, MIS, or IT-related field or equivalent.
• 6 months to 1 year experience in Help Desk or Call Center.
• Experience troubleshooting with Windows 7.

Responsibilities

• Provide support and consultation to users.
• Assist customers by phone with technical issues.
• Create work orders for support calls.

Skills

Troubleshooting Windows 7

Customer service skills

Communication skills

Problem-solving skills

Quick learning of software

Knowledge of computer hardware

Education

Bachelor's degree in Computer Science or MIS

Tools

Microsoft Office 2010 Suite

Job description

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients

We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemes and unconventional channels to provide one-stop solutions for all your workforce needs.

Our team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on a 24‑by‑7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both consultants and clients.

We are pre‑eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.

Job Description

Description: Provide direct support, consultation, guidance and training to users and identify technical solutions. Support daily operations and assist with technology planning in an effort to maximize user and organizational effectiveness.

The client has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. – 4:00 p.m., Monday through Friday for a 40 hour week. Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled.

Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front‑line customer contact point for Health Care Information Systems. The position provides basic customer service and support for computer users and machines in a high call volume center.

The position requires a professional demeanor, close attention to detail, strong team‑building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential.

Skill Required

• Bachelor's degree in Computer Science, MIS, or IT‑related field or equivalent combination of education and experience.
• 6 months to 1 year of work experience in a high volume Help Desk, Call Center, or other Customer Service environment.
• Experience troubleshooting problems with Windows 7 and Microsoft Office 2010 Suite.
• Excellent verbal and written communication skills.
• Strong problem‑solving skills and the ability to quickly learn new software.
• Proven ability to work independently with a strong focus on customer service.
• Working knowledge of computer hardware and peripherals.

Qualifications

Note: In-Person Interview Only. No Web‑cam, No Exceptions.