HelpDesk Analyst I – 3rd Shift (Tues-Sat 10pm- 6:30am)

Employee Relations Associates, Inc.; Atlanta (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Employee Relations Associates, Inc. is seeking a HelpDesk Analyst I for the 3rd shift (Tuesday through Saturday, 10pm–6:30am) to join a fast-paced IT support team in a healthcare setting.

You will provide technical support to staff, patients, and visitors, troubleshoot a wide range of issues, and handle 35–40 tickets daily using a ticketing system, with onsite work for the first six months and a later hybrid arrangement offering three remote days per week.

Qualifications

• CompTIA A+ certification required.
• 2+ years of hands-on help desk experience.
• Experience supporting Windows operating systems and mobile devices.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced, team-oriented environment.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide technical support for end users across multiple platforms and devices.
• Troubleshoot hardware, software, application, and connectivity issues.
• Support Windows environments, mobile devices, virtual desktop technologies, and clinical applications.
• Manage and resolve approximately 35-40 support tickets daily within a ticketing system.
• Deliver remote support and device management assistance.
• Escalate complex technical issues when necessary.
• Maintain accurate documentation and ticket updates.
• Collaborate closely with team members to ensure timely issue resolution.

Skills

CompTIA A+ Certification

Help desk experience

Windows support

Mobile devices support

Troubleshooting

Customer service

Team collaboration

Documentation

Education

High school or equivalent

Tools

Ticketing system

Remote support tools

Job description

HelpDesk Analyst I - 3rd Shift (Tues-Sat 10pm- 6:30am)

Job Description

A leading healthcare organization is seeking an IT Support Specialist to join a fast-paced technical support team. This role supports internal staff, patients, and visitors by resolving a wide range of technology issues in a high-volume environment. This is an excellent opportunity for someone who enjoys troubleshooting, providing exceptional customer service, and working in a mission-driven setting.

Key Responsibilities

• Provide technical support for end users across multiple platforms and devices
• Troubleshoot hardware, software, application, and connectivity issues
• Support Windows environments, mobile devices, virtual desktop technologies, and clinical applications
• Manage and resolve approximately 35-40 support tickets daily within a ticketing system
• Deliver remote support and device management assistance
• Escalate complex technical issues when necessary
• Maintain accurate documentation and ticket updates
• Collaborate closely with team members to ensure timely issue resolution

Qualifications

• CompTIA A+ Certification required
• 2+ years of hands-on help desk experience at time of conversion
• Experience supporting Windows operating systems and mobile devices
• Strong troubleshooting and problem-solving abilities
• Excellent customer service and communication skills
• Ability to work effectively in a team-oriented, fast-paced environment
• Strong attention to detail and organizational skills

Additional Information

• Position is fully onsite for the first 6 months
• Upon permanent conversion, hybrid schedule available with 3 days remote per week
• Shift for the first two weeks is M-F 8-5 and then shifts to Tuesday - Saturday 10pm-6:30am
• Opportunity to grow within a stable and collaborative healthcare technology environment

“ TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!”