Guest Services & Reservations Agent

Seascape Beach Resort; Seacliff (CA); On-site; USD 28,000 - 30,000; Part time

Job summary

Seascape Beach Resort in Aptos, CA is seeking a part-time Front Desk Agent to deliver exceptional guest service during check-in and check-out. You will handle reservations, assist with PBX operations, and provide concierge services to guests, contributing to a seamless resort experience.

The role requires high school or GED completion and at least two years in a hotel/resort setting or related training, with strong communication and multitasking abilities for a fast-paced front desk environment.

Qualifications

• Two years of related hotel/resort industry experience and/or training.
• High school diploma or GED.

Responsibilities

• Greet guests and provide excellent guest service at check-in and check-out.
• Take hotel reservations and assist with PBX operations.
• Provide concierge services to guests.

Skills

Active listening

Problem solving

Organization skills

Multi-tasking

Interpersonal skills

Customer service

Responsibility

Education

High school diploma or GED

Hotel/resort industry training

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Maestro

Job description

Seascape Beach Resort in Aptos, CA is seeking a part-time Front Desk Agent to deliver exceptional guest service during check-in and check-out. You will handle reservations, assist with PBX operations, and provide concierge services to guests, contributing to a seamless resort experience.

The role requires high school or GED completion and at least two years in a hotel/resort setting or related training, with strong communication and multitasking abilities for a fast-paced front desk environment.