Front Desk Agent

Seascape-Beach-Resort; Seacliff (CA); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

Seascape-Beach-Resort is seeking a Front Desk Agent to deliver excellent guest service during check-in and check-out. Responsibilities include handling reservations and assisting with PBX operations and concierge services.

The role requires strong communication, organization, and multitasking abilities, plus experience in a hotel or resort setting and a valid US work authorisation. California driver license may be required for certain positions.

Qualifications

• Ability to attend to and understand guest questions and comments.
• Ability to organize work and multitask effectively.
• Ability to stay calm and professional under pressure.
• Two years hotel/resort experience or related training.
• High school diploma or GED.
• Strong reading and verbal communication skills.
• Maestro experience is a plus.
• Must provide valid documents to work in the US; California driver license may be required for certain positions.

Responsabilités

• Check guests in and out with friendly, efficient service.
• Take hotel reservations and update guest information.
• Assist with PBX operations and concierge services as needed.

Connaissances

Active listening

Customer service

Multitasking

Organization

Interpersonal skills

Verbal communication

Formation

Two years hotel/resort experience

High school diploma or GED

Outils

Maestro

Description du poste

SUMMARY: Front Desk Agent is responsible for providing excellent guest service and duties during guest check-in and check-out. The Front Desk Agent also takes hotel reservations and provides assistance with PBX operations and concierge services.QUALIFICATIONS, SKILLS & ABILITIES:Ability to actively attend to, convey, and understand the comments and questions of others.Solves problems and/or suggest alternatives to previous arrangements if necessary.Ability to organize effectively.Ability to multi task effectively.Ability to get along well with a variety of personalities and individuals.Ability to show consideration for and maintain good relations with others.Ability to accept responsibility and account for his/her actions.Ability to take care of the customers’ needs while following company procedures in a calm and efficient manner.EDUCATION AND/OR EXPERIENCE:Two year’s related hotel/resort industry experience and/or training.High school or GED graduate.LANGUAGE SKILLS:Ability to read, comprehend and provide instructions, both written and verbal.Ability to effectively present information to individuals and all sizes of groups (i.e. clients, customers, guests, associates, managers etc.).COMPUTER SKILLS (FOR ADMINISTRATION OR MANAGEMENT POSITIONS):Must possess computer skills, including, but not limited to, Microsoft Word, Excel, Outlook, PowerPoint and Maestro experience a plus.Proficient in Outlook and Internet applications.CERTIFICATES & LICENSES:Must provide valid document(s) to work in the US.Valid California Driver License is required (for specific positions).WORK ENVIRONMENT:The work environment at Resort ranges from winter time lows of 30 degrees to summer time highs to 80+ degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions.PHYSICAL DEMANDS:While performing the duties of this job, the employee must be able to:Use hands to finger, handle, or feel; and talk or hear.Specific vision abilities required by this job include close vision.Lift 25-50 lbs. (for specific positions)Sit, stand and walk for long periods of time.Reasonable accommodations made to enable individuals with disabilities to perform the essential functions.