Guest Experience Supervisor - Front Desk

Lake Roosevelt Adventures; California; Sur place; USD 23 000 - 32 000; Plein temps

Résumé du poste

Guest Services, Inc. in Big Sur is seeking a Front Desk Supervisor to oversee front desk agents, check guests in and out, manage reservations, and monitor phone operations while maintaining top-tier guest service.

The role requires strong clerical skills, bilingual English/Spanish is a plus, and proficiency with MS Outlook, Word, and Excel. You will lead shift briefings, enforce cash policies, and coordinate with housekeeping during events to ensure a smooth guest experience.

Qualifications

• High School Diploma.
• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsabilités

• Oversee front desk staff and operations, including guest check-in/check-out and reservations.
• Respond to guest inquiries and resolve issues promptly to ensure satisfaction.
• Lead daily shift briefings and communicate VIP arrivals/departures and events to staff.
• Maintain cash handling and deposits according to policies; balance cash at shift start/end.
• Coordinate with Housekeeping during events and assist with billing and accuracy of guest charges.

Connaissances

Interpersonal skills

Customer service

Multitasking

Communication skills

Bilingual English/Spanish

Problem solving

Reservation coordination

Formation

High School Diploma

Outils

MS Outlook

MS Word

MS Excel

Cash register operation

Description du poste

Guest Services, Inc. in Big Sur is seeking a Front Desk Supervisor to oversee front desk agents, check guests in and out, manage reservations, and monitor phone operations while maintaining top-tier guest service.

The role requires strong clerical skills, bilingual English/Spanish is a plus, and proficiency with MS Outlook, Word, and Excel. You will lead shift briefings, enforce cash policies, and coordinate with housekeeping during events to ensure a smooth guest experience.