Front Desk Agent

Seascape Beach Resort; Seacliff (CA); Sur place; USD 28 000 - 30 000; Temps partiel

Résumé du poste

Seascape Beach Resort in Aptos, CA is seeking a part-time Front Desk Agent to deliver exceptional guest service during check-in and check-out. You will handle reservations, assist with PBX operations, and provide concierge services to guests, contributing to a seamless resort experience.

The role requires high school or GED completion and at least two years in a hotel/resort setting or related training, with strong communication and multitasking abilities for a fast-paced front desk environment.

Qualifications

• Two years of related hotel/resort industry experience and/or training.
• High school diploma or GED.

Responsabilités

• Greet guests and provide excellent guest service at check-in and check-out.
• Take hotel reservations and assist with PBX operations.
• Provide concierge services to guests.

Connaissances

Active listening

Problem solving

Organization skills

Multi-tasking

Interpersonal skills

Customer service

Responsibility

Formation

High school diploma or GED

Hotel/resort industry training

Outils

Microsoft Word

Excel

Outlook

PowerPoint

Maestro

Description du poste

Job Details: Job Location: Seascape Beach Resort - Aptos, CA 95003, Position Type: Part-Time, Education Level: High School, Salary Range: $20.00 - $22.00 Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Hospitality - Hotel, SUMMARY: Front Desk Agent is responsible for providing excellent guest service and duties during guest check-in and check-out. The Front Desk Agent also takes hotel reservations and provides assistance with PBX operations and concierge services.

QUALIFICATIONS, SKILLS & ABILITIES

• Ability to actively attend to, convey, and understand the comments and questions of others.
• Solves problems and/or suggest alternatives to previous arrangements if necessary.
• Ability to organize effectively.
• Ability to multi task effectively.
• Ability to get along well with a variety of personalities and individuals.
• Ability to show consideration for and maintain good relations with others.
• Ability to accept responsibility and account for his/her actions.
• Ability to take care of the customers' needs while following company procedures in a calm and efficient manner.

EDUCATION AND/OR EXPERIENCE

• Two year's related hotel/resort industry experience and/or training.
• High school or GED graduate.

LANGUAGE SKILLS

• Ability to read, comprehend and provide instructions, both written and verbal.
• Ability to effectively present information to individuals and all sizes of groups (i.e. clients, customers, guests, associates, managers etc.).

COMPUTER SKILLS (FOR ADMINISTRATION OR MANAGEMENT POSITIONS)

• Must possess computer skills, including, but not limited to, Microsoft Word, Excel, Outlook, PowerPoint and Maestro experience a plus.
• Proficient in Outlook and Internet applications.

CERTIFICATES & LICENSES

• Must provide valid document(s) to work in the US.
• Valid California Driver License is required (for specific positions).

WORK ENVIRONMENT

The work environment at Resort ranges from winter time lows of 30 degrees to summer time highs to 80+ degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions.

PHYSICAL DEMANDS

While performing the duties of this job, the employee must be able to:

• Use hands to finger, handle, or feel; and talk or hear.
• Specific vision abilities required by this job include close vision.
• Lift 25-50 lbs. (for specific positions)
• Sit, stand and walk for long periods of time.
• Reasonable accommodations made to enable individuals with disabilities to perform the essential functions.