Guest Services Representative-PRN

UVA Community Health; Culpeper (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

UVA Community Health seeks a Guest Services Representative I to welcome patients and visitors at the ED lobby, guiding them to the appropriate locations and providing essential hospital information. This role supports the front desk operations Monday through Friday, 4:30pm–8:00pm, and requires strong communication and professionalism.

The ideal candidate will have 1–2 years of customer service experience, preferably in healthcare, and will maintain confidentiality while helping guests navigate

Qualifications

• High School Diploma or GED required for those hired after November 2024.
• 1-2 years of customer service experience, preferably in healthcare.
• Valid state driver’s license required.
• Effective communication skills with diverse backgrounds and levels of authority.
• Must be detail oriented with problem solving and critical thinking.

Responsibilities

• Greet patients and guests arriving at the lobby entry points.
• Provide directions and oversee lobby traffic and waiting areas.
• Provide general hospital information and assist with inquiries.
• Maintain confidentiality and use hospital systems as needed.
• May be asked to travel between campus buildings and remote facilities.

Skills

Communication

Confidentiality

Interpersonal skills

Typing

Customer service

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Description

Job Code: PR5265

ABOUT US

Job Description

Guest Services Representative

Job Code: PR5265

This position will cover the ED Lobby Guest Services Desk, Monday through Friday, 4:30pm-8:00pm.

ABOUT US

We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients i n the local setting of UVA Health’s community hospitals, outpatient locations, and provider offices. By combining our team’s talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home.

As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people’s lives every day.

JOB TYPE

Classification: Non Exempt

Supervises Positions:

JOB SUMMARY

The Guest Service Representative I serves as the initial contact for guests arriving at a key entry point in the hospital or in a facility waiting area. This role is responsible for greeting patients, providing direction, overseeing the traffic in lobby areas, and providing general hospital information. The Guest Services Representative I must have comprehensive knowledge of hospital services, their locations, and key resources to assist any hospital customer.

QUALIFICATIONS

Education:

High School Diploma or GED required for those hired after November 2024

Experience:

1 - 2 years of customer service experience, preferably in a healthcare setting, required. Refer to the Life Support Training Policy for additional details.

Licensure:

Valid state driver’s license at facilities where Valet assistance may be needed, required.

Additional Skills/Requirements Required:

Effective communication skills with people of diverse backgrounds and all levels of authority. Ability to maintain confidentiality. Excellent communication skills (oral and written) and interpersonal skills. Must be detail oriented and demonstrate problem solving and critical thinking. Ability to function as part of a team as well as independently. Must demonstrate flexibility and adaptability to changing priorities in a fast-paced environment. Ability to operate a computer, including typing and using Microsoft Office.

Additional Skills/Requirements Preferred:

Be a current notary public or be willing to become a notary, if needed.

Competencies:

• Communication: Communicates effectively with people of diverse backgrounds and all levels of authority.
• Provides communication and updates to patients and guests and ensures their needs are being met, when applicable.
• Responds quickly and properly to irregular and emergency situations.

The incumbent may be asked to perform additional duties as assigned.

PHYSICAL DEMANDS

Physical Demand Code:

Medium to Heavy Physical Demand: The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.

Other

• May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes
• On call responsibilities as directed: Yes
• Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes

The base compensation for this role is $18.43 hourly.

Please note that the pay rate does not include any applicable incentive compensation programs such as shift differentials, clinical ladders, and other incentives that may be available for those in eligible positions.