Guest Service Agent - Flexible Scheduling & Growth

HVMG - Hospitality Ventures Management Group; Louisville (KY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

PayActive early wage access

PTO and paid holidays

Medical, dental, and vision coverage

401(k) with 4% match

Job summary

HVMG - Hospitality Ventures Management Group is seeking a Front Desk Agent to be the friendly, professional face of the hotel. You will handle check-in/check-out, reservations, and guest inquiries, delivering warm service that enhances the guest experience.

Ideal candidates will read, write, and speak English proficiently, be able to sit/stand for long periods, and work a flexible schedule including evenings, weekends, and holidays. The role offers opportunities across our nationwide portfolio.

Qualifications

• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations.
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence.

Responsibilities

• You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
• You will report to the Front Office Manager or Front Office Supervisor.
• A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.

Skills

English communication

Work flexibility

Customer service

Positive demeanor

Physical stamina

Education

Education and experience mix

Job description

HVMG - Hospitality Ventures Management Group is seeking a Front Desk Agent to be the friendly, professional face of the hotel. You will handle check-in/check-out, reservations, and guest inquiries, delivering warm service that enhances the guest experience.

Ideal candidates will read, write, and speak English proficiently, be able to sit/stand for long periods, and work a flexible schedule including evenings, weekends, and holidays. The role offers opportunities across our nationwide portfolio.