Hospitality Front Desk Specialist - Guest Experience

Marriott Knoxville Downtown; Knoxville (TN); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

PayActive access

PTO & Holidays

Health benefits

401(k) match

Discounts

Job summary

HVMG is hiring a Front Desk Agent to warmly greet guests, manage check-in/check-out, and handle reservations with professional service. This role requires effective communication in English and a friendly, detail-oriented approach to ensuring a seamless guest experience.

Eligible candidates should be able to work a flexible schedule, including evenings, weekends, and holidays. The position offers opportunities for advancement within the hospitality group and access to comprehensive benefits.

Qualifications

• Hotel experience is a plus.
• Combination of education and experience.
• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
• You will report to the Front Office Manager or Front Office Supervisor.
• A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.

Education

Combination of education and experience

Job description

HVMG is hiring a Front Desk Agent to warmly greet guests, manage check-in/check-out, and handle reservations with professional service. This role requires effective communication in English and a friendly, detail-oriented approach to ensuring a seamless guest experience.

Eligible candidates should be able to work a flexible schedule, including evenings, weekends, and holidays. The position offers opportunities for advancement within the hospitality group and access to comprehensive benefits.