Guest Experience Agent – Flexible Hours & Benefits

Sheraton; Ann Arbor (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Healthcare benefits

Paid Time Off

401(k) with matching

Hotel discounts

Job summary

HVMG is seeking a Front Desk Agent to greet guests, handle check-in/check-out, and assist with reservations and inquiries at our hotel location in the United States. The role emphasizes a warm, professional demeanor and a seamless guest experience across shifts.

The ideal candidate will have hotel experience or a combination of education and experience, and be able to work a flexible schedule including evenings and weekends. This position supports a culture of excellence and guest satisfaction.

Qualifications

• Hotel experience is a plus.

Responsibilities

• Be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Check guests in and out, answer inquiries, and provide information about hotel services and local attractions.
• Report to the Front Office Manager or Front Office Supervisor.
• Careers in front desk can lead to roles in hospitality operations.

Job description

HVMG is seeking a Front Desk Agent to greet guests, handle check-in/check-out, and assist with reservations and inquiries at our hotel location in the United States. The role emphasizes a warm, professional demeanor and a seamless guest experience across shifts.

The ideal candidate will have hotel experience or a combination of education and experience, and be able to work a flexible schedule including evenings and weekends. This position supports a culture of excellence and guest satisfaction.