Guest Experience Front Desk Agent - Flexible Scheduling

Hospitality Ventures Management Group; Portland (ME); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

PayActive early access

Paid Time Off

Full healthcare benefits

401(k) with 4% match

Discounts on hotel stays and F&B

Job summary

Hospitality Ventures Management Group (HVMG) seeks a Front Desk Agent to be the friendly first point of contact for guests, handling check-in/check-out and reservations with warmth and professionalism.

You will address inquiries, coordinate with the Front Office team, and contribute to a welcoming guest experience across our properties. Eligible to work in the United States; strong English communication required; evenings, weekends, and holidays may be needed.

Qualifications

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

Responsibilities

• You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
• You will report to the Front Office Manager or Front Office Supervisor.
• A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.

Job description

Hospitality Ventures Management Group (HVMG) seeks a Front Desk Agent to be the friendly first point of contact for guests, handling check-in/check-out and reservations with warmth and professionalism.

You will address inquiries, coordinate with the Front Office team, and contribute to a welcoming guest experience across our properties. Eligible to work in the United States; strong English communication required; evenings, weekends, and holidays may be needed.