Guest Experience Specialist - Flexible Shifts

Dimension Hospitality Group; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Dimension Hospitality Group is seeking a Guest Service Representative to ensure smooth front desk operations and exceptional guest experiences. You will greet guests, assist with check-ins and check-outs, and handle reservations with a positive, professional demeanor.

The role emphasizes strong communication, problem-solving, and a welcoming presence, contributing to memorable stays and consistent service excellence across shifts.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalation concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication skills

Friendly demeanor

Professional presence

Multitasking

Organized

Dependable

Tools

Front desk system

Hotel systems

Job description

Dimension Hospitality Group is seeking a Guest Service Representative to ensure smooth front desk operations and exceptional guest experiences. You will greet guests, assist with check-ins and check-outs, and handle reservations with a positive, professional demeanor.

The role emphasizes strong communication, problem-solving, and a welcoming presence, contributing to memorable stays and consistent service excellence across shifts.