Guest Experience Specialist - Front Desk

Dimension Hospitality Group; Miami (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

Dimension Hospitality Group is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs, ensuring smooth front desk operations and an exceptional guest experience.

You will greet guests, handle room assignments, answer questions, process payments, and collaborate with housekeeping and other teams, maintaining a clean front desk and delivering friendly, professional service daily.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalation concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Computer skills

Dependable

Organized

Multitasking

Job description

Dimension Hospitality Group is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs, ensuring smooth front desk operations and an exceptional guest experience.

You will greet guests, handle room assignments, answer questions, process payments, and collaborate with housekeeping and other teams, maintaining a clean front desk and delivering friendly, professional service daily.