Guest Experience Specialist

Dimension Hospitality; Baton Rouge (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Supportive team environment

Opportunities to grow in front desk

Make a daily impact

Job summary

Dimension Hospitality is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and support an exceptional guest experience.

This role offers opportunities to grow in front desk and hotel operations while meeting new people and making a daily impact. A supportive team environment and the chance to contribute to memorable stays are core aspects of the position.

Qualifications

• Excellent customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Flexible to work shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and elevate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Multitasking

Reliability

Professional presence

Tools

Front desk system

Job description

Dimension Hospitality is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and support an exceptional guest experience.

This role offers opportunities to grow in front desk and hotel operations while meeting new people and making a daily impact. A supportive team environment and the chance to contribute to memorable stays are core aspects of the position.