Front Desk Guest Experience Specialist

Dimension Hospitality; Bay City (TX); On-site; USD 26,000 - 34,000; Full time

Job summary

Dimension Hospitality is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and deliver an exceptional guest experience.

The role involves greeting guests, handling room assignments, payments, and coordinating with housekeeping. A friendly, professional demeanor and reliable multitasking are essential for success in this position.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Flexible to work any shifts including holidays and weekends.
• Prior hotel or customer service experience is helpful but not required.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and elevate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Professional presence

Computer skills

Organizational skills

Multitasking

Flexible shifts

Tools

Hotel systems

Job description

Dimension Hospitality is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and deliver an exceptional guest experience.

The role involves greeting guests, handling room assignments, payments, and coordinating with housekeeping. A friendly, professional demeanor and reliable multitasking are essential for success in this position.