Guest Experience Specialist

Dimension Hospitality Group; San Antonio (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Dimension Hospitality Group is seeking a friendly Guest Service Representative to help guests with check-ins, check-outs, reservations, and daily service needs, ensuring smooth front desk operations and a welcoming guest experience. You will greet guests, assist with room assignments and payments, coordinate with housekeeping, and provide local information.

The role values strong customer service, clear communication, reliability, and the ability to multitask across hotel operations.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel customer service experience is helpful.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Professional presence

Multitasking

Computer skills

Tools

Front Desk System

Job description

Dimension Hospitality Group is seeking a friendly Guest Service Representative to help guests with check-ins, check-outs, reservations, and daily service needs, ensuring smooth front desk operations and a welcoming guest experience. You will greet guests, assist with room assignments and payments, coordinate with housekeeping, and provide local information.

The role values strong customer service, clear communication, reliability, and the ability to multitask across hotel operations.