Guest Service Specialist: Front Desk & Guest Experience

Dimension Hospitality; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Supportive team environment

Job summary

Dimension Hospitality invites friendly professionals to join our team as a Guest Service Representative. You will greet guests, assist with check-ins/out, reservations, and room assignments, while providing excellent service and resolving questions promptly.

You will operate our front desk system, process payments, and coordinate with housekeeping to ensure a seamless sense of arrival and stay. We value dependable, organized individuals who can multitask across departments, offering

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel customer service/front desk experience preferred.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalating concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Front desk operations

Multitasking

Computer skills

Tools

Hotel management system

Job description

Dimension Hospitality invites friendly professionals to join our team as a Guest Service Representative. You will greet guests, assist with check-ins/out, reservations, and room assignments, while providing excellent service and resolving questions promptly.

You will operate our front desk system, process payments, and coordinate with housekeeping to ensure a seamless sense of arrival and stay. We value dependable, organized individuals who can multitask across departments, offering