Front Desk & Guest Experience Specialist

Dimension Hospitality; Boca Raton (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk and

Hotel operations

Job summary

Dimension Hospitality is seeking a Guest Service Representative to support front desk operations and ensure an exceptional guest experience. You will assist with check-ins, check-outs, reservations, and daily service needs, delivering friendly, professional service.

This role emphasizes strong communication, problem solving, and teamwork to maintain smooth operations and guest satisfaction across shifts, including holidays and weekends.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and elevate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Friendly presence

Professional demeanor

Computer proficiency

Hotel systems

Multitasking

Dependable

Organized

Flexible shifts

Tools

Hotel software

Job description

Dimension Hospitality is seeking a Guest Service Representative to support front desk operations and ensure an exceptional guest experience. You will assist with check-ins, check-outs, reservations, and daily service needs, delivering friendly, professional service.

This role emphasizes strong communication, problem solving, and teamwork to maintain smooth operations and guest satisfaction across shifts, including holidays and weekends.