Guest Experience Specialist

Dimension Hospitality; Mahwah (NJ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Supportive team environment

Growth in front desk/hotel operations

Daily guest interaction

Job summary

Dimension Hospitality is seeking a Guest Service Representative to ensure smooth front desk operations and deliver an exceptional guest experience. You will assist guests with check-ins, check-outs, reservations, and daily service needs while maintaining a welcoming, professional presence.

Responsibilities include greeting guests, processing payments, coordinating with housekeeping, and providing local information.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalated concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Appearance/Professionalism

Computer systems

Dependability

Shift flexibility

Job description

Dimension Hospitality is seeking a Guest Service Representative to ensure smooth front desk operations and deliver an exceptional guest experience. You will assist guests with check-ins, check-outs, reservations, and daily service needs while maintaining a welcoming, professional presence.

Responsibilities include greeting guests, processing payments, coordinating with housekeeping, and providing local information.