Guest Experience Specialist

Harthall Hotel; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401k

Health/Dental/Vision/Life Insurance

Management Development Program

Travel Discounts

Vacation/Well/Holiday Pay

Career Advancement Opportunity

Referral Bonus Program

Job summary

A leading hotel in Nashville is looking for a Front Desk Agent to join their dynamic TEAM. The ideal candidate will have at least one year of hotel experience, possess excellent communication skills, and the ability to engage with guests positively. The role includes welcoming guests, managing their information, and ensuring a memorable experience. Benefits include a management development program, travel discounts, and various insurance options. A flexible schedule is required, with opportunities for career advancement.

Qualifications

• 1+ years of hotel experience as Front Desk Agent or similar.
• Strong knowledge of various software applications, especially Microsoft Office and hotel-specific platforms.
• Ability to prioritize and handle multiple projects.

Responsibilities

• Welcome guests, manage their information, distribute keys, and assign rooms.
• Answer general inquiries to ensure an excellent stay.

Skills

Strong communication skills

Fluency in English and preferred Spanish

Positive attitude and motivation skills

Technical comprehension

Tools

Microsoft Office (Word, Excel, PowerPoint)

Hotel-specific platforms (OnQ, Opera, etc.)

Job description

A leading hotel in Nashville is looking for a Front Desk Agent to join their dynamic TEAM. The ideal candidate will have at least one year of hotel experience, possess excellent communication skills, and the ability to engage with guests positively. The role includes welcoming guests, managing their information, and ensuring a memorable experience. Benefits include a management development program, travel discounts, and various insurance options. A flexible schedule is required, with opportunities for career advancement.