Guest Experience Specialist – Front Desk

Fairfield Inn and Suites Nashville Gulch; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health and Wellness benefits

401(k) and matching

Employee Assistance Program

Job summary

A leading hotel in Nashville is seeking a Guest Services / Front Desk Representative to provide exceptional customer service during check-ins and check-outs. The successful candidate will perform a variety of clerical duties and ensure guest satisfaction through effective communication and attention to detail. This role requires the ability to work a flexible schedule and maintain a clean workspace while upholding the company's high standards. The hotel offers a supportive team environment focused on growth and community engagement.

Qualifications

• Ability to work a flexible schedule.
• Strong communication skills in writing and verbally.
• Must have knowledge of emergency procedures.

Responsibilities

• Provide outstanding customer service to guests during check-in/check-out.
• Perform clerical duties including basic computer work.
• Ensure security of guests and hotel assets.

Skills

Customer service

Effective communication

Organization

Teamwork

Problem-solving

Tools

PMS reservation systems

PBX phone system

Job description

A leading hotel in Nashville is seeking a Guest Services / Front Desk Representative to provide exceptional customer service during check-ins and check-outs. The successful candidate will perform a variety of clerical duties and ensure guest satisfaction through effective communication and attention to detail. This role requires the ability to work a flexible schedule and maintain a clean workspace while upholding the company's high standards. The hotel offers a supportive team environment focused on growth and community engagement.