Guest Experience Concierge - Front Desk

Dimension-Hospitality,-LLC; Nashville (TN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

MS Office

PMS experience

MS Office

PMS experience

Job summary

Grand Hyatt Nashville is seeking a Front Desk Agent to warmly welcome guests from arrival to departure, handling check-ins/outs, reservations, payments, and room assignments with accuracy and discretion.

You will respond to guest inquiries, coordinate with housekeeping and maintenance, and provide local dining and activity recommendations while upholding hotel policies and safety standards.

Qualifications

• High school diploma or equivalent required.
• Coursework or degree in hospitality management or a related field preferred.
• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• 401(k) with match

Responsibilities

• Greet and welcome guests in a warm and professional manner, setting the tone for an exceptional stay.
• Manage check-ins and check-outs accurately, ensuring seamless transactions and proper guest record management.
• Respond promptly to guest inquiries via phone and in person, offering information about hotel amenities and local attractions.
• Process reservations, payments, and room assignments while maintaining accuracy and confidentiality.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrival and guest needs are met quickly.
• Address and resolve guest concerns with professionalism and empathy to ensure a positive outcome.
• Maintain a clean, organized, and professional front desk area that reflects the hotel’s standards of excellence.
• Provide concierge support by recommending dining, entertainment, and transportation options.
• Adhere to all hotel policies, safety, and security procedures.
• Ability to perform job-related physical activities, including standing or sitting for extended periods, lifting and carrying items as needed, and performing movements such as bending, twisting, and reaching to effectively complete duties.
• Other duties as assigned.

Skills

Interpersonal skills

Communication skills

Attention to detail

Multitasking

Problem solving

Customer focus

Team collaboration

Adaptability

Education

High school diploma

Hospitality coursework

Tools

MS Office

PMS experience

Job description

Grand Hyatt Nashville is seeking a Front Desk Agent to warmly welcome guests from arrival to departure, handling check-ins/outs, reservations, payments, and room assignments with accuracy and discretion.

You will respond to guest inquiries, coordinate with housekeeping and maintenance, and provide local dining and activity recommendations while upholding hotel policies and safety standards.