Guest Experience Specialist - Front Desk

Athena Hospitality Group; Nashville, Northern (TN, KY); Hybrid; USD 22,000 - 28,000; Full time

Job summary

Athena Hospitality Group in Nashville is looking for a friendly Front Desk Agent to greet guests, register arrivals, and manage reservations while maximizing occupancy and guest satisfaction. You will handle phone inquiries, assist guests with information about local attractions, coordinate with housekeeping, and ensure smooth check-in and check-out in a professional, service-driven environment.

Candidates should have a high school diploma, hotel or guest-service experience preferred, and the

Qualifications

• High School diploma or equivalent required; college coursework helpful.
• Experience in a hotel or guest service preferred.
• Positive, upbeat personality with a desire to deliver outstanding service.
• Ability to multitask, pay attention to details and solve problems quickly.

Responsibilities

• Greet guests, register arrivals, and manage reservations.
• Answer inquiries about hotel services and local attractions; assist with check-in/out.
• Maintain professional appearance and adhere to brand standards.
• Handle phone calls, messages, and guest requests with courtesy.

Skills

Customer service

Multitasking

Communication

Problem solving

Flexible schedule

Education

High School Diploma

College coursework in related fields

Job description

Athena Hospitality Group in Nashville is looking for a friendly Front Desk Agent to greet guests, register arrivals, and manage reservations while maximizing occupancy and guest satisfaction. You will handle phone inquiries, assist guests with information about local attractions, coordinate with housekeeping, and ensure smooth check-in and check-out in a professional, service-driven environment.

Candidates should have a high school diploma, hotel or guest-service experience preferred, and the