Guest Experience Specialist - Front Desk & Reservations

Extended Stay America; Nashville (TN); On-site; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program

Job summary

A hospitality management company is seeking a Guest Services Representative in Nashville, TN. The role requires strong guest service skills, handling reservations, and maintaining a clean work area. The ideal candidate will demonstrate commitment to guest satisfaction, possess a high school diploma or GED, and manage guest-related issues effectively. Benefits include competitive pay and essential employee perks, creating an inviting work environment.

Qualifications

• Proficient in English to interact with guests and vendors.
• Ability to operate property management systems and audit functions.
• Understanding of safety rules and procedure manuals.

Responsibilities

• Assist guests with check-in, check-out, and inquiries.
• Maintain organized work areas and comply with safety standards.
• Engage in cross-training to assist in other areas as needed.

Skills

English proficiency

Property management system operation

Good judgment

Problem management

Education

High School Diploma or GED

Job description

A hospitality management company is seeking a Guest Services Representative in Nashville, TN. The role requires strong guest service skills, handling reservations, and maintaining a clean work area. The ideal candidate will demonstrate commitment to guest satisfaction, possess a high school diploma or GED, and manage guest-related issues effectively. Benefits include competitive pay and essential employee perks, creating an inviting work environment.