Guest Service Specialist — Front Desk & Guest Experience

Lbahospitality; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality provider in Nashville seeks a Guest Service Agent to ensure excellent guest service and manage front office operations. The ideal candidate will have strong sales and customer service skills, a high school diploma, and the ability to work in a fast-paced environment. Duties include greeting guests, promoting hotel services, and maintaining communication with staff. This position offers potential for advancement, requiring a professional demeanor and the capability to handle various guest requests.

Qualifications

• Experience in service, sales, telesales or guest relations is preferred.
• Must pass appropriate security clearances.
• Able to stand for long periods and lift objects as required.

Responsibilities

• Greet and register guests, accommodate special requests.
• Promote and sell hotel services and amenities.
• Maintain communication with management staff and other departments.

Skills

Guest service

Sales

Problem solving

Conflict resolution

Verbal communication

Written English proficiency

Education

High school diploma or equivalent

Tools

Property management system

Job description

A leading hospitality provider in Nashville seeks a Guest Service Agent to ensure excellent guest service and manage front office operations. The ideal candidate will have strong sales and customer service skills, a high school diploma, and the ability to work in a fast-paced environment. Duties include greeting guests, promoting hotel services, and maintaining communication with staff. This position offers potential for advancement, requiring a professional demeanor and the capability to handle various guest requests.