Guest Experience Agent — Front Desk & Reservations

Athena Hospitality Group; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality provider in Nashville is seeking a Guest Service Agent responsible for greeting guests and providing exceptional service during their stay. You will manage reservations, answer inquiries, and ensure efficient check-ins and check-outs while upholding the hotel's standards. Ideal candidates possess a high school diploma and have a background in hospitality, along with a positive demeanor and strong problem-solving abilities. This position may require a varied schedule including evenings and weekends.

Qualifications

• Experience in a hotel or a related field preferred.
• Positive and upbeat personality is essential.
• Ability to handle high-pressure situations.

Responsibilities

• Register and greet guests upon arrival.
• Handle check-ins and check-outs efficiently.
• Answer guest inquiries about hotel services.

Skills

Customer service orientation

Multitasking

Problem-solving

Attention to detail

Communication skills

Education

High School diploma or equivalent

College coursework in related fields

Job description

A leading hospitality provider in Nashville is seeking a Guest Service Agent responsible for greeting guests and providing exceptional service during their stay. You will manage reservations, answer inquiries, and ensure efficient check-ins and check-outs while upholding the hotel's standards. Ideal candidates possess a high school diploma and have a background in hospitality, along with a positive demeanor and strong problem-solving abilities. This position may require a varied schedule including evenings and weekends.