Guest Experience Front Desk Agent

InterContinental Hotels Group; Nashville (TN); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training program

Job summary

IHG Hotels & Resorts in Nashville seeks a friendly front desk associate to welcome guests and manage bookings. You will handle check-ins/outs, process payments, and provide local knowledge to ensure a memorable stay. Strong communication and problem-solving skills are essential, with flexibility for night and weekend shifts.

A high school diploma is required; a college degree is a plus. We offer a competitive hourly wage, full uniform, room discounts, and comprehensive training to help you grow

Qualifications

• Clear communication with guests, both in person and over the phone.
• Ability to resolve issues and leave guests with positive memories.
• Basic reading, writing, math and computer skills.
• Flexible availability for night, weekend, and holiday shifts.

Responsibilities

• Greet guests and manage bookings, including upsell opportunities.
• Handle cash and card transactions.
• Check-in and check-out guests; verify IDs and issue keys.
• Record guest preferences and respond to requests and questions.
• Be a brand ambassador and know daily events and activities.

Skills

Communication skills

Problem-solving

Language fluency

Tech literacy

Flexibility

Front desk experience

Physical strength

Education

High school diploma

Job description

IHG Hotels & Resorts in Nashville seeks a friendly front desk associate to welcome guests and manage bookings. You will handle check-ins/outs, process payments, and provide local knowledge to ensure a memorable stay. Strong communication and problem-solving skills are essential, with flexibility for night and weekend shifts.

A high school diploma is required; a college degree is a plus. We offer a competitive hourly wage, full uniform, room discounts, and comprehensive training to help you grow