Guest Experience Front Desk Agent - Warm Welcome & Rewards

IHG Hotels; Kentucky; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision

401k

Employee benefits

Job summary

IHG Hotels is seeking a Front Desk Agent to warmly welcome guests, manage bookings, and handle transactions with a focus on memorable experiences. You will acknowledge loyalty members, upsell stay enhancements, and resolve guest needs with a proactive attitude.

The role requires flexibility for night, weekend, and holiday shifts, a high school diploma (college degree a bonus), and prior front desk experience is desirable. The position is on-site at a participating hotel in Kentucky.

Qualifications

• Strong communication and guest service mindset.
• Problem-solving to turn issues into positive guest experiences.
• Fluency in the local language; extra languages a plus.
• Literate and tech-savvy: basic math, reading, writing, computers.
• Flexibility for night, weekend, and holiday shifts.
• A high school diploma or equivalent; college degree is a bonus.
• Experience in front desk or guest services preferred.
• Physical strength to lift/push/pull up to 50 lbs as needed.

Responsibilities

• Greet guests warmly and kick off a memorable stay.
• Acknowledge IHG Rewards Club members and returning guests.
• Take and manage bookings, upsell, and explain stay enhancements.
• Handle cash and card transactions accurately.
• Check guests in/out, manage IDs and keys, and handle safekeeping of deposits.
• Record guest preferences and act on requests and concerns.
• Be the main contact for guests, resolving issues and escalating when needed.
• Follow safety procedures and wear required protective gear.
• Maintain professional appearance as a brand ambassador.
• Know daily events and activities and assist guests accordingly.
• Assist teammates with ad hoc duties as needed.

Skills

Communication skills

Problem-solving

Flexibility

Tech literacy

High school diploma

Front desk experience

Education

High school diploma

College/university degree (bonus)

Job description

IHG Hotels is seeking a Front Desk Agent to warmly welcome guests, manage bookings, and handle transactions with a focus on memorable experiences. You will acknowledge loyalty members, upsell stay enhancements, and resolve guest needs with a proactive attitude.

The role requires flexibility for night, weekend, and holiday shifts, a high school diploma (college degree a bonus), and prior front desk experience is desirable. The position is on-site at a participating hotel in Kentucky.