Guest Experience Front Desk Agent

IHG Hotels; United States; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Employee discount

Job summary

IHG Hotels is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, handle bookings and provide local recommendations. You will also assist with upselling, respond to guest requests, and ensure smooth, memorable stays at our property.

The role requires cash handling and guest service experience, plus good communication and basic IT skills. Flexible shifts (nights, weekends, holidays) and a high school diploma are expected as part of joining the IHG team.

Qualifications

• Must be able to greet guests warmly and handle inquiries.
• Strong problem-solving mindset to turn issues into memorable experiences.
• Fluency in the local language is preferred; additional languages a plus.
• Basic reading, writing, math and computer skills.
• Able to work flexible shifts including nights, weekends and holidays.
• Experience at a front desk or guest services role is desirable.

Responsibilities

• Be the warm welcome that starts a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests in person or by phone.
• Take and manage guest bookings, upsell opportunities, and share ways to improve their stay.
• Handle cash and credit transactions accurately.
• Check guests in/out, verify IDs, issue room keys, and manage safety deposits.
• Record guest preferences and respond to requests and concerns promptly and professionally.
• Be a trusted contact for guests and escalate to management when needed.
• Follow safety procedures and wear protective gear as required.
• Present a neat appearance and represent the IHG brand.
• Stay informed about daily events and activities.
• Help colleagues with ad-hoc duties when needed.

Skills

Communication skills

Problem solving

Fluency in local language

Literacy and basic IT skills

Flexibility (nights/weekends/holidays)

Front desk/guest service experience

Physical strength (lift up to 50 lbs)

Education

High school diploma

College or university degree (bonus)

Job description

IHG Hotels is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, handle bookings and provide local recommendations. You will also assist with upselling, respond to guest requests, and ensure smooth, memorable stays at our property.

The role requires cash handling and guest service experience, plus good communication and basic IT skills. Flexible shifts (nights, weekends, holidays) and a high school diploma are expected as part of joining the IHG team.