Front Desk Guest Experience Specialist

Athena Hospitality Group; Nashville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Athena Hospitality Group in Nashville seeks a Front Desk Agent to greet guests, check in, and settle accounts after departure. You will respond to guest inquiries, manage reservations, and provide attentive service to maximize guest satisfaction.

The role requires a high school diploma or equivalent, strong communication and multitasking abilities, and a friendly, professional demeanor. Flexibility for evenings, weekends and holidays is preferred.

Qualifications

• High School diploma or equivalent required; College coursework helpful.
• Experience in a hotel or related field preferred.
• Must convey information clearly and work well under pressure.
• Must be able to work varied schedules including evenings, nights, weekends and holidays.

Responsibilities

• Greet and register guests and handle check-ins/outs in a friendly, efficient manner.
• Assist guests with reservations and room rates, and provide information on hotel services and local attractions.
• Maintain a professional appearance and adhere to brand standards and uniform policy.
• Operate front desk computer system and respond to guest inquiries promptly and courteously.

Skills

Excellent customer service

Multitasking

Communication skills

Problem solving

Attention to detail

Teamwork

Adaptability

Numerical operations

Education

High School Diploma

Job description

Athena Hospitality Group in Nashville seeks a Front Desk Agent to greet guests, check in, and settle accounts after departure. You will respond to guest inquiries, manage reservations, and provide attentive service to maximize guest satisfaction.

The role requires a high school diploma or equivalent, strong communication and multitasking abilities, and a friendly, professional demeanor. Flexibility for evenings, weekends and holidays is preferred.