Guest Experience Front Desk Agent

MA - Allin/Aultman Hall (MFOKB); Fort Sill (OK); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k plan

Job summary

IHG Hotels & Resorts is seeking a Front Desk Agent to warmly welcome guests, manage check-in/out, and handle bookings with in-depth knowledge of local area. You will respond promptly to requests, upsell where appropriate, and serve as a brand ambassador throughout shifts.

The role requires solid communication, problem-solving, and basic computer skills, with flexibility for night and weekend shifts. Prior front desk or guest service experience is preferred.

Qualifications

• Excellent communication and guest-service skills.
• Strong problem-solving ability to turn issues into opportunities.
• Fluency in the local language; additional languages are a plus.
• Proficiency with reading, writing, basic math and computers.
• Flexible with night, weekend, and holiday shifts.
• High school diploma or equivalent; a college degree is a bonus.
• Experience in front desk or guest service is preferred.
• Physical ability to lift, push and pull up to 50 lbs when needed.

Responsibilities

• Welcome guests warmly and set the tone for a memorable stay.
• Acknowledge IHG Rewards Club members and returning guests.
• Handle bookings, upsell and explain stay enhancements.
• Process cash and card transactions accurately.
• Check guests in/out with IDs, keys and safety deposits.
• Record guest preferences and respond to messages and requests.
• Be the trusted contact for guests; escalate to management when needed.
• Follow safety procedures and wear required PPE as applicable.
• Maintain a neat, professional appearance and act as a brand ambassador.
• Know daily events and assist with ad-hoc duties as needed.

Skills

Communication

Problem solving

Local language fluency

Literacy

Tech-savvy

Flexibility

Education level: high school

Front desk experience

Education

High school diploma

College/university degree (bonus)

Job description

IHG Hotels & Resorts is seeking a Front Desk Agent to warmly welcome guests, manage check-in/out, and handle bookings with in-depth knowledge of local area. You will respond promptly to requests, upsell where appropriate, and serve as a brand ambassador throughout shifts.

The role requires solid communication, problem-solving, and basic computer skills, with flexibility for night and weekend shifts. Prior front desk or guest service experience is preferred.