Guest Experience Agent - Warm Welcomes in Nashville

Hilton Nashville Green Hills; Green Hills (TN); Sur place; USD 32 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

Life insurance

Disability insurance (short/long-term)

401(k) plan

Supplemental insurance options

Professional growth and development

Résumé du poste

Hilton Nashville Green Hills is seeking a friendly and proactive Front Desk Host to welcome guests, handle check-ins and check-outs, and address inquiries with warmth and efficiency. The role emphasizes English fluency, problem-solving, and excellent customer service to create memorable Nashville experiences.

You’ll be part of a team in the Green Hills neighborhood, supporting guests with local insights and seamless transactions, while staying energized and professional during shifts.

Qualifications

• Experience in guest services or hospitality is a plus.
• Excellent English communication skills required.
• Ability to handle guest concerns with grace and efficiency.

Responsabilités

• Greet guests warmly in person and over the phone.
• Check guests in and out accurately using the hotel system.
• Resolve guest issues promptly to ensure a positive experience.
• Assist guests with transactions and information about local area and services.
• Maintain energy and move around the front desk area as needed.

Connaissances

Guest greeting

English fluency

Problem solving

Computer navigation

Customer service

Stamina

Description du poste

Hilton Nashville Green Hills is seeking a friendly and proactive Front Desk Host to welcome guests, handle check-ins and check-outs, and address inquiries with warmth and efficiency. The role emphasizes English fluency, problem-solving, and excellent customer service to create memorable Nashville experiences.

You’ll be part of a team in the Green Hills neighborhood, supporting guests with local insights and seamless transactions, while staying energized and professional during shifts.