Guest Experience Front Desk Agent

IHG Hotels & Resorts; Nashville (TN); In loco; USD 22.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full uniform

Room discounts

Top training quality

Descrizione del lavoro

IHG Hotels & Resorts in Nashville, TN is seeking a Front Desk Associate to warmly welcome guests, manage bookings, handle payments, and promote up-sell opportunities. You’ll check guests in/out, issue room keys, and ensure a smooth arrival and stay.

Flexibility for night, weekend, and holiday shifts is required. The role offers a competitive hourly rate and a comprehensive benefits package, including uniforms, room discounts, and top-tier training.

Competenze

• High school diploma or equivalent required; college degree a bonus.
• Experience: front desk or guest service preferred (1 year).
• Able to lift up to 50 lbs (23 kg) and assist with moving objects.

Mansioni

• Acknowledge IHG Rewards Club members and returning guests in person or on the phone.
• Take and manage guest bookings and inform guests about upgrade opportunities.
• Handle cash and credit transactions accurately.

Conoscenze

Communication

Problem-solving

Local language fluent

Literacy & tech-savvy

Flexibility

Education level: high school

Formazione

High school diploma

College degree preferred

Strumenti

Cash handling systems

Descrizione del lavoro

IHG Hotels & Resorts in Nashville, TN is seeking a Front Desk Associate to warmly welcome guests, manage bookings, handle payments, and promote up-sell opportunities. You’ll check guests in/out, issue room keys, and ensure a smooth arrival and stay.

Flexibility for night, weekend, and holiday shifts is required. The role offers a competitive hourly rate and a comprehensive benefits package, including uniforms, room discounts, and top-tier training.