Guest Experience Front Desk Agent

IHG Hotels & Resorts; Nashville (TN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Top training quality

Job summary

IHG Hotels & Resorts in Nashville, TN is seeking a Front Desk Associate to warmly welcome guests, manage bookings, handle payments, and promote up-sell opportunities. You’ll check guests in/out, issue room keys, and ensure a smooth arrival and stay.

Flexibility for night, weekend, and holiday shifts is required. The role offers a competitive hourly rate and a comprehensive benefits package, including uniforms, room discounts, and top-tier training.

Qualifications

• High school diploma or equivalent required; college degree a bonus.
• Experience: front desk or guest service preferred (1 year).
• Able to lift up to 50 lbs (23 kg) and assist with moving objects.

Responsibilities

• Acknowledge IHG Rewards Club members and returning guests in person or on the phone.
• Take and manage guest bookings and inform guests about upgrade opportunities.
• Handle cash and credit transactions accurately.

Skills

Communication

Problem-solving

Local language fluent

Literacy & tech-savvy

Flexibility

Education level: high school

Education

High school diploma

College degree preferred

Tools

Cash handling systems

Job description

IHG Hotels & Resorts in Nashville, TN is seeking a Front Desk Associate to warmly welcome guests, manage bookings, handle payments, and promote up-sell opportunities. You’ll check guests in/out, issue room keys, and ensure a smooth arrival and stay.

Flexibility for night, weekend, and holiday shifts is required. The role offers a competitive hourly rate and a comprehensive benefits package, including uniforms, room discounts, and top-tier training.