Guest Experience Agent — Front Desk (Hospitality)

Grand Hyatt Nashville; Nashville (TN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision (HSA)

Company-paid disability & life保险

Employee Assistance Program

Supplemental benefits

401(k) with match

Employee hotel discounts

Paid vacation & sick time

Free parking

Job summary

Grand Hyatt Nashville is seeking a Front Desk Agent to be the welcoming face of the hotel, handling check-ins/outs, guest inquiries, and concierge duties with discretion and care. You will coordinate with housekeeping and other departments to deliver a seamless guest experience.

Role requires strong communication, high attention to detail, and a professional, customer-focused demeanor. Weekend and holiday flexibility is expected as part of a fast-paced hospitality environment.

Qualifications

• Exceptional interpersonal and communication skills.
• High attention to detail and accuracy in handling guest records and financial transactions.
• Strong multitasking and problem-solving abilities in a fast-paced environment.

Responsibilities

• Greet and welcome guests in a warm and professional manner, setting the tone for an exceptional stay.
• Manage check-ins and check-outs accurately, ensuring seamless transactions and proper guest record management.
• Respond promptly to guest inquiries via phone and in person, offering information about hotel amenities and local attractions.
• Process reservations, payments, and room assignments while maintaining accuracy and confidentiality.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrival and guest needs are met quickly.
• Address and resolve guest concerns with professionalism and empathy to ensure a positive outcome.
• Maintain a clean, organized, and professional front desk area that reflects the hotel’s standards of excellence.
• Provide concierge support by recommending dining, entertainment, and transportation options.
• Adhere to all hotel policies, safety, and security procedures.

Skills

Interpersonal skills

Communication skills

Attention to detail

Multitasking

Guest service

Education

High school diploma or equivalent

Hospitality coursework/degree preferred

Tools

Microsoft Office

Property Management System (PMS)

Job description

Grand Hyatt Nashville is seeking a Front Desk Agent to be the welcoming face of the hotel, handling check-ins/outs, guest inquiries, and concierge duties with discretion and care. You will coordinate with housekeeping and other departments to deliver a seamless guest experience.

Role requires strong communication, high attention to detail, and a professional, customer-focused demeanor. Weekend and holiday flexibility is expected as part of a fast-paced hospitality environment.