Guest Experience Concierge

Capital Vacations, LLC; New Bern (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Capital Vacations, LLC is seeking a Front Desk Clerk to be the first point of contact for guests, handling check-ins/outs, payments, and guest inquiries. The role emphasizes courteous service, accurate cash handling, and coordination with all hotel departments to ensure a smooth guest experience.

The ideal candidate has basic computer skills, excellent communication, and flexibility to work evenings, holidays, and weekends.

Qualifications

• High School Diploma or GED required.
• Experience in resort/hotel industry; timeshare knowledge preferred.

Responsibilities

• Operate front desk efficiently and courteously.
• Check guests in/out and post room charges.
• Answer and transfer calls with proper etiquette.
• Provide local restaurant/attraction information and assist guests with requests.
• Coordinate with other departments to ensure guest satisfaction.
• Process revenue and cash handling daily.
• Prepare night audit, and maintain accurate records.

Skills

Basic computer skills

Attention to detail

Customer service

Bilingual (plus)

Active listening

Self-management

Verbal and written communication

Flexible schedule

Education

High School Diploma/GED

Job description

Capital Vacations, LLC is seeking a Front Desk Clerk to be the first point of contact for guests, handling check-ins/outs, payments, and guest inquiries. The role emphasizes courteous service, accurate cash handling, and coordination with all hotel departments to ensure a smooth guest experience.

The ideal candidate has basic computer skills, excellent communication, and flexibility to work evenings, holidays, and weekends.