Guest Experience & Front Desk Specialist

Capital Vacations, LLC; United States; On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Paid holidays

Medical coverage

Employer 401k

Long-term disability

Life insurance

Aflac insurance

Travel perks

Perks program

Job summary

Capital Vacations, LLC is seeking a Hospitality Specialist to ensure exceptional guest service and a warm, welcoming environment. You will manage front desk operations, check-in/check-out, reservations, and guest requests across resort locations, coordinating with other departments to guarantee satisfaction throughout the stay.

The role emphasizes high-quality customer service, ability to handle pressure, and collaboration with the team.

Qualifications

• High school diploma or GED preferred.
• Prior hospitality or customer service experience preferred.
• Computer skills, attention to detail, and the ability to work under pressure.

Responsibilities

• Operate front desk efficiently and courteously.
• Check guests in and out.
• Handle reservations, room moves, and guest requests to ensure satisfaction.
• Assist online travel agents for rental inquiries.
• Run reports and resolve errors before guest check-in.
• Prepare nightly audit and respond to online reviews.
• Answer calls with proper telephone etiquette.
• Provide local restaurant and attraction information to guests.
• Make courtesy and follow-up calls to guests and owners.
• Coordinate with other departments to respond to guest requests.
• Process daily revenue from all departments.
• Balance cash drawer and post transactions.

Skills

Front desk operations

Guest services

Telephone etiquette

Communication skills

Education

High School Diploma or GED

Tools

SPI system

Job description

Capital Vacations, LLC is seeking a Hospitality Specialist to ensure exceptional guest service and a warm, welcoming environment. You will manage front desk operations, check-in/check-out, reservations, and guest requests across resort locations, coordinating with other departments to guarantee satisfaction throughout the stay.

The role emphasizes high-quality customer service, ability to handle pressure, and collaboration with the team.