Guest Experience Specialist - Front Desk

Capital Vacations, LLC; Sedona (AZ); On-site; USD 19,000 - 28,000; Full time

Job summary

Capital Vacations, LLC is seeking a front desk professional to be the first point of contact for guests, handling all stages of their stay with courtesy and efficiency.

You will check guests in/out, handle payments, answer calls, assist with local recommendations, coordinate with departments, and manage daily revenue processing. Previous hospitality experience and a detail-oriented mindset are valued.

Qualifications

• High School Diploma/GED.
• Experience from which comparable knowledge and abilities are acquired.
• Basic computer skills.
• Great attention to detail.
• Excellent Customer Service skills with the ability to work under pressure.
• Bilingual is a plus.
• Active listener with the ability to solve problems.
• Work with minimal supervision.

Responsibilities

• Responsible for the efficient and courteous operation of the front desk.
• Checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.
• Answers and transfers call from the switchboard using proper telephone etiquette.
• Answer guest questions about local restaurants and attractions.
• Make courtesy calls and follow up calls to all guests’ issues.
• Send confirmation letters to owners/guests.
• Coordinate with all other departments to ensure a smooth response to guest’s requests.
• Process all incoming revenue from all departments daily.
• Open and close the credit card machines and cashier audit reports.
• Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.
• Order office supplies as needed.
• Prepare night audit daily.
• Enter maintenance and service requests in SPI promptly.
• Make reservations courteously and efficiently.
• Make room moves and stay over requests for guests as needed to ensure guest satisfaction.
• Run reports and correct errors before guest check-in.
• Perform any other inventory management changes as directed by the supervisor or manager.
• Prepare check-in packets for the upcoming week.
• Make rental calls to notify owners whether their villa rented or not.
• Respond to online reviews.
• Reconcile rentals for the previous month.
• Check online travel agents for rental inbound.
• Daily post office and banking run.
• Block RCI points for unpaid accounts.
• Manage RCI banking, membership changes, and cancellations.
• All other duties as assigned by management

Skills

Customer service

Attention to detail

Communication skills

Active listening

Problem solving

Minimal supervision

Education

High School Diploma/GED

Tools

SPI system

Job description

Capital Vacations, LLC is seeking a front desk professional to be the first point of contact for guests, handling all stages of their stay with courtesy and efficiency.

You will check guests in/out, handle payments, answer calls, assist with local recommendations, coordinate with departments, and manage daily revenue processing. Previous hospitality experience and a detail-oriented mindset are valued.