Guest Experience Specialist - Front Desk & Concierge

Capital Vacations, LLC; Duck (NC); On-site; USD 28,000 - 44,000; Full time

Job summary

Capital Vacations, LLC seeks a professional front desk representative to be the first point of contact for guests and manage all stages of their stay. You will handle check-ins/outs, answer questions, and coordinate with departments to ensure a smooth guest experience.

The role requires a high school diploma, basic computer skills, and excellent customer service. Bilingual abilities are a plus, with a schedule that may include evenings, weekends, and holidays.

Qualifications

• High School Diploma or GED is required.
• Experience delivering customer service and guest support.
• Basic computer skills and familiarity with common software.
• Great attention to detail and accuracy in handling transactions.
• Excellent verbal and written communication, able to stay calm under pressure.
• Bilingual abilities are a plus and beneficial for guest interactions.

Responsibilities

• Operate the front desk efficiently and courteously.
• Check guests in and out, balance cash receipts and post room charges.
• Answer phone calls and route to appropriate departments.
• Advise guests on local restaurants and attractions.
• Make courtesy and follow-up calls regarding guest concerns.
• Coordinate with other departments to fulfill guest requests.
• Process revenue from all departments daily.
• Open/close cash drawers and audit cashier reports.
• Post transactions from other departments and handle deposits.
• Order office supplies and prepare nightly checks and reports.
• Enter maintenance and service requests in the system promptly.
• Assist with reservations and room changes as needed.
• Respond to online reviews and communicate with owners/guests.

Skills

Customer service

Attention to detail

Communication skills

Work under pressure

Bilingual

Education

High School Diploma/GED

Job description

Capital Vacations, LLC seeks a professional front desk representative to be the first point of contact for guests and manage all stages of their stay. You will handle check-ins/outs, answer questions, and coordinate with departments to ensure a smooth guest experience.

The role requires a high school diploma, basic computer skills, and excellent customer service. Bilingual abilities are a plus, with a schedule that may include evenings, weekends, and holidays.