Global BPO Partnerships Lead (Remote)

Zoom; Lansing (MI); Hybrid; USD 167,000 - 366,000; Full time

Job summary

Zoom is seeking a senior business development leader to spearhead the company’s entry into the global BPO market. You will own the full pursuit lifecycle, from initial engagement to signed partnerships, and then hand off to the field for ongoing account management.

This hunter role demands closing strategic deals with large outsourcers that reshape CX delivery. Ideal candidates have 7+ years in channel sales or strategic partnerships within CCaaS or contact center tech, and a proven track record

Qualifications

• 7+ years of experience in business development, strategic partnerships, or channel sales within CCaaS/UCaaS or contact center technology.
• Proven track record of sourcing and closing complex multi-stakeholder partnerships with large outsourcers or MSPs.
• Deep understanding of the BPO operating model and how outsourcers procure and deploy platforms.
• Experience negotiating volume licensing, outcome-based pricing, and multi-tenant requirements.
• Strong executive presence with ability to engage C-level leaders at global BPOs.

Responsibilities

• Identify, pursue, and close BPO partnerships globally with large outsourcers.
• Own the full business development lifecycle from discovery to partnership execution.
• Position Zoom's CX portfolio as the platform of choice for BPO operations.
• Navigate BPO-specific needs including flexible scaling, reporting, and hybrid GTM motions.
• Collaborate across Product, Partner Programs, and Operations to shape offerings and onboarding.
• Build business cases for executive leadership demonstrating ROI of Zoom CX.
• Track pipeline and forecast deal progression for leadership.
• Refine BPO program elements with Partner Programs based on field feedback.

Skills

Business development

Strategic partnerships

Channel sales

CCaaS/UCaaS knowledge

Executive relationship building

Job description

Zoom is seeking a senior business development leader to spearhead the company’s entry into the global BPO market. You will own the full pursuit lifecycle, from initial engagement to signed partnerships, and then hand off to the field for ongoing account management.

This hunter role demands closing strategic deals with large outsourcers that reshape CX delivery. Ideal candidates have 7+ years in channel sales or strategic partnerships within CCaaS or contact center tech, and a proven track record