Global BPO Partnerships Lead (Remote)

Zoom; Madison (WI); Hybrid; USD 167,000 - 366,000; Full time

Job summary

Zoom is seeking a senior business development leader to spearhead our entry into the global BPO market. You will own the full pursuit lifecycle from initial engagement to signed partnerships, driving adoption of Zoom's CX platform across outsourcers worldwide.

You will collaborate with CX Product, Partner Programs, and Operations to tailor offerings, negotiate complex terms, and onboard partners at scale. This role is global, strategic, and highly executor-focused.

Qualifications

• 7+ years in BD, partnerships, or channel sales in CCaaS/UCaaS.
• Experience closing multi-stakeholder partnerships with large outsourcers.
• Understanding of the BPO operating model and how outsourcers deploy platforms.

Responsibilities

• Identify, pursue, and close BPO partnerships globally across voice, chat, email, social channels.
• Oversee full BD lifecycle from prospecting to signed partnerships and onboarding.
• Position Zoom's CX portfolio for BPO operations with scalable, AI-powered capabilities.
• Collaborate cross-functionally to shape BPO offerings and ensure technical readiness.
• Build business cases for ROI of Zoom CX platform to BPO leadership.
• Track pipeline and forecast progress to Channel and CX leadership.
• Refine BPO program elements with Partner Programs team based on field feedback.

Skills

Business development

Strategic partnerships

Channel sales

C-level relationships

Job description

Zoom is seeking a senior business development leader to spearhead our entry into the global BPO market. You will own the full pursuit lifecycle from initial engagement to signed partnerships, driving adoption of Zoom's CX platform across outsourcers worldwide.

You will collaborate with CX Product, Partner Programs, and Operations to tailor offerings, negotiate complex terms, and onboard partners at scale. This role is global, strategic, and highly executor-focused.