Global BPO Partnerships Leader

Zoom; Montpelier (VT); Hybrid; USD 167,000 - 366,000; Full time

Job summary

Zoom is seeking a senior leader to drive its entry into the global BPO market. You will own the full pursuit lifecycle from initial engagement to signed partnerships and hand off to the field for ongoing management.

You will build relationships with major outsourcers, tailor Zoom's CX solutions, and collaborate cross-functionally to deliver scalable value. This role supports flexible hybrid/remote work arrangements.

Qualifications

• 7+ years of experience in business development, strategic partnerships, or channel sales within CCaaS, UCaaS, or contact center tech.
• Proven track record of sourcing and closing complex, multi-stakeholder partnerships with large outsourcers.
• Deep understanding of the BPO operating model and how outsourcers procure platforms at scale.
• Experience negotiating volume licensing, outcome-based pricing, and multi-tenant setups.
• Strong executive presence with ability to build C-level relationships globally.
• Familiarity with Zoom CX portfolio or equivalent platforms.

Responsibilities

• Identifying, pursuing, and closing BPO partnerships globally.
• Own the full business development lifecycle from prospecting to partnership execution.
• Position Zoom's CX portfolio as the platform of choice for BPOs, emphasizing scalability and AI features.
• Navigate BPO-specific needs, including flexible scaling, reporting, and hybrid go-to-market.
• Collaborate with CX Product, Partner Programs, and Operations on offerings and onboarding.
• Build business cases for BPO executives demonstrating ROI of Zoom's CX platform.
• Track pipeline, forecast deals, and report milestones to Channel and CX leadership.
• Refine BPO program elements with pricing, certifications, and enablement content.

Skills

7+ years experience

Business development

Strategic partnerships

Channel sales

Executive presence

Negotiations

BPO knowledge

Cross-functional collaboration

Solution selling

Job description

Zoom is seeking a senior leader to drive its entry into the global BPO market. You will own the full pursuit lifecycle from initial engagement to signed partnerships and hand off to the field for ongoing management.

You will build relationships with major outsourcers, tailor Zoom's CX solutions, and collaborate cross-functionally to deliver scalable value. This role supports flexible hybrid/remote work arrangements.