Frontline Client Solutions Advisor

ADP; Norfolk (VA); On-site; USD 23,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Matched Retirement Savings

Wellness Program

Disability Insurance

Volunteer Time Off

Job summary

ADP seeks a Client Support Specialist to act as the front-line problem solver for clients with 50-999 employees. You will resolve issues, train users on ADP technology, and maintain high client satisfaction in a fast-paced, metrics-driven environment.

You will build trusted relationships over phone, email, and chat, offering proactive recommendations and solutions. A flexible, collaborative culture supports growth, training, and recognition.

Qualifications

• 3 - 5 years of experience in client service environment or systems integration environment.
• Overtime hours during peak seasons may be required.
• College degree is optional but helpful.

Responsibilities

• Be a Trusted Advisor and Problem Solver: independently or with a team to solve client issues and provide solutions.
• Build Relationships through phone, email, and chat while upholding integrity.
• Educate and Provide Recommendations using product knowledge to guide clients.
• Organize your daily schedule to handle high inbound call volume, especially during peaks.

Skills

Client service

Communication

Problem solving

Time management

Education

College degree not required

Job description

ADP seeks a Client Support Specialist to act as the front-line problem solver for clients with 50-999 employees. You will resolve issues, train users on ADP technology, and maintain high client satisfaction in a fast-paced, metrics-driven environment.

You will build trusted relationships over phone, email, and chat, offering proactive recommendations and solutions. A flexible, collaborative culture supports growth, training, and recognition.