Next Gen - Client Support Specialist

Fairygodboss; Augusta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Fairygodboss is hiring a Client Support Specialist for ADP in Augusta, Georgia. In this role, you will be responsible for solving client challenges, such as issue resolution and training users on ADP's technology.

Your main goal is to assist clients with 50 to 999 employees while maintaining high satisfaction scores. Strong communication and problem-solving skills are essential, along with a commitment to ethical standards. A top-ranked training program is provided to support your success.

Qualifications

• 3–5 years of experience in a client service or customer service environment.
• Ability to handle overtime during peak seasons.
• Military experience is also accepted.

Responsibilities

• Consult on ADP's products and technologies to solve time-sensitive issues.
• Engage clients via phone, email, and chat.
• Educate and provide actionable recommendations based on product knowledge.
• Maintain a daily schedule and manage high volume of inbound calls.

Skills

Client service experience

Communication skills

Problem-solving

Interpersonal skills

Education

College degree or relevant skills

Job description

ADP is hiring a Client Support Specialist.

In this role, you will serve as ADP's front‑line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

Your #1 goal is to help clients who have between 50 and 999 employees, while each day brings new questions and solutions. A top‑ranked training program supports your success.

To thrive in this position you must be comfortable working in a metrics‑driven call center environment. You build rapport, establish trust, and communicate clearly over the phone and in writing, delivering solutions that meet client needs and maintain high satisfaction scores.

Responsibilities

• Be a Trusted Advisor and Problem Solver: Work independently or as part of a team to consult on ADP's products and technologies, solving time‑sensitive issues and delivering positive outcomes.
• Build Relationships: Engage clients via phone, email, and chat, exceeding expectations and upholding the highest ethical standards.
• Educate and Provide Recommendations: Leverage ADP product knowledge to explain value, transform client input into actionable recommendations, and advise leaders on best practices and training solutions.
• Organize: Maintain a daily schedule and manage a high volume of inbound calls, with increased demand during peak seasons.

Required Qualifications

• 3–5 years of experience in a client service, customer service, or systems integration environment.
• Ability to work overtime hours during peak seasons.
• A college degree is desirable but not required; the focus is on relevant skills.
• Military experience is also considered an acceptable background.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace and provides equal employment opportunities regardless of any protected characteristic. Hiring decisions are based on operating needs, applicant merit, qualification, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with integrity and foster an honest, respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our set of values.