Client Success Specialist - Payroll & Support

ADP; Tempe (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Career advancement opportunities

Award-winning training

Inclusive culture

Job summary

ADP is seeking a Client Support Consultant to join our team in a fast-paced, metrics-driven call center environment. You will act as the front-line for solving clients' payroll challenges, training users on ADP technology, and ensuring high client satisfaction for clients with 1-49 employees.

You will engage in typical daily activities including troubleshooting, learning about payroll compliance, and organizing a structured schedule to manage a high volume of calls.

Qualifications

• At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• You can work overtime hours during peak seasons.
• Military experience is valued and recognized.

Responsibilities

• Client Support: help clients manage their business using ADP solutions, troubleshooting payroll issues, and partnering with multiple business units for a seamless client experience.
• Learn: continually upgrade knowledge on payroll compliance, SOPs, administrative practices, other products, and desktop support tools.
• Organize: maintain a daily schedule and handle a high volume of inbound calls, with peak-season increases.

Job description

ADP is seeking a Client Support Consultant to join our team in a fast-paced, metrics-driven call center environment. You will act as the front-line for solving clients' payroll challenges, training users on ADP technology, and ensuring high client satisfaction for clients with 1-49 employees.

You will engage in typical daily activities including troubleshooting, learning about payroll compliance, and organizing a structured schedule to manage a high volume of calls.