Client Success & Solutions Specialist

Automatic Data Processing, Inc.; El Paso, Town of Lima (TX, WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Award-winning training

Inclusive culture

Best-in-class benefits from Day 1

Volunteer time off

Job summary

ADP, Inc. is seeking a Client Support Specialist to act as the front-line for solving clients' challenges, training users on ADP technology, and ensuring high client satisfaction for organizations with 50-999 employees.

In a metrics-driven call center environment, you will build rapport, provide timely resolutions, and collaborate with teams to deliver consistent service excellence, leveraging award-winning training and a culture of inclusion at ADP.

Qualifications

• 3-5 years of experience in client service or related environment.
• Ability to handle time-sensitive issues and work in a metrics-driven call center.

Responsibilities

• Be a trusted advisor and problem solver for clients.
• Build relationships via phone, email, and chat.
• Educate clients and provide product recommendations.
• Stay organized to manage high volumes of inbound calls.

Skills

Client service

Communication

Problem solving

Time management

Education

Bachelor's degree

Job description

ADP, Inc. is seeking a Client Support Specialist to act as the front-line for solving clients' challenges, training users on ADP technology, and ensuring high client satisfaction for organizations with 50-999 employees.

In a metrics-driven call center environment, you will build rapport, provide timely resolutions, and collaborate with teams to deliver consistent service excellence, leveraging award-winning training and a culture of inclusion at ADP.