Bilingual Client Success Advisor

ADP; Town of Florida (NY); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Best-in-class benefits starting Day 1

Volunteer time off

Job summary

ADP is seeking a Client Support Specialist to serve as the front-line problem solver for clients with 50–999 employees. You will resolve issues, train users on ADP tech, and maintain a professional, trustful relationship over phone and written communication.

Join a metrics-driven, inclusive environment with top-tier training and ongoing development opportunities, designed to support your growth and success in client services.

Qualifications

• 3–5 years of experience in client service or systems integration environment.
• Overtime hours during peak seasons may be required.
• Bilingual - English/Spanish.

Responsibilities

• Be a Trusted Advisor and Problem Solver, solving client issues and providing solutions.
• Build Relationships using phone, email, and chat to exceed client expectations.
• Educate clients on ADP products and propose best-practice recommendations.
• Organize daily schedule to handle high volume inbound calls, especially at peak times.

Skills

Bilingual English/Spanish

Customer service

Education

College degree optional

Job description

ADP is seeking a Client Support Specialist to serve as the front-line problem solver for clients with 50–999 employees. You will resolve issues, train users on ADP tech, and maintain a professional, trustful relationship over phone and written communication.

Join a metrics-driven, inclusive environment with top-tier training and ongoing development opportunities, designed to support your growth and success in client services.