Client Success & Solutions Specialist

ADP, Inc.; Schaumburg (IL); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Matched Retirement Savings

Wellness program

Short- & Long-Term Disability

Charitable contribution match

Holidays

Job summary

ADP, Inc. is hiring a Client Support Specialist to act as the front-line for resolving clients' challenges across ADP technology.

You will train users, answer questions, and provide solutions to clients with 50–999 employees, in a metrics-driven environment, delivering professional, trusted advisory service. The role emphasizes building rapport, maintaining client satisfaction, and delivering clear guidance over phone and written communication.

Qualifications

• 3–5 years of client service or systems integration experience.
• Ability to work in a metrics-driven call center environment.
• Strong written and verbal communication with clients.

Responsibilities

• Be a Trusted Advisor and Problem Solver, resolving time-sensitive client issues.
• Build relationships with clients via phone, email, and chat to exceed expectations.
• Educate clients on ADP products and provide recommendations for best practices.
• Organize daily schedule and manage high inbound call volume during peak seasons.

Skills

Client service experience

Communication skills

Problem solving

Adaptability

Education

College degree preferred

Job description

ADP, Inc. is hiring a Client Support Specialist to act as the front-line for resolving clients' challenges across ADP technology.

You will train users, answer questions, and provide solutions to clients with 50–999 employees, in a metrics-driven environment, delivering professional, trusted advisory service. The role emphasizes building rapport, maintaining client satisfaction, and delivering clear guidance over phone and written communication.