Tax Client Support Consultant - Frontline Solutions

ADP; Tempe (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

ADP is hiring a Client Support Consultant-Tax. You will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more.

Your daily work focuses on clients with 1-49 employees in a metrics-driven call center, demanding clear communication, rapport, and professionalism. ADP emphasizes training, collaboration, and belonging.

Qualifications

• At least 7 years of experience in a customer service environment.
• At least 5 years of professional consulting experience.
• Experience in HR/HRIS with systems experience is required.
• Overtime hours may be required during peak seasons.

Responsibilities

• Help clients resolve payroll and tax issues using ADP solutions.
• Provide issue resolution and answer client questions.
• Train clients on ADP technology and workflows.
• Collaborate with multiple business units to ensure a seamless client experience.

Skills

Customer service

Client focus

Overtime availability

Communication

Education

College degree not required

Tools

Payroll systems

ADP software

Job description

ADP is hiring a Client Support Consultant-Tax. You will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more.

Your daily work focuses on clients with 1-49 employees in a metrics-driven call center, demanding clear communication, rapport, and professionalism. ADP emphasizes training, collaboration, and belonging.