Frontline Client Support Consultant - Payroll Solutions

Talentify; Alpharetta (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

ADP is hiring an Associate Client Support Consultant in Alpharetta, GA. In this role, you will serve as the front-line for solving clients' challenges, including issue resolution, answering questions, and training users on ADP technology.

Your main goal is to help clients with 1-49 employees, delivering consistent, high-quality service in a metrics-driven environment with strong training and collaboration.

Qualifications

• At least 1 year in a customer service environment or HR/HRIS related role.
• Experience with payroll or HR systems is a plus.
• Ability to build rapport and communicate clearly with clients.

Responsibilities

• Client Support: assist clients with using ADP solutions, troubleshoot payroll issues, and collaborate with internal teams.
• Learn: continuously update payroll knowledge, compliance basics, and product features.
• Organize: manage a high volume of inbound calls with a structured daily schedule.

Skills

Customer service

HR/HRIS experience

Overtime availability

Job description

ADP is hiring an Associate Client Support Consultant in Alpharetta, GA. In this role, you will serve as the front-line for solving clients' challenges, including issue resolution, answering questions, and training users on ADP technology.

Your main goal is to help clients with 1-49 employees, delivering consistent, high-quality service in a metrics-driven environment with strong training and collaboration.