Client Success Advisor Frontline Support

ADP; El Paso (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Best-in-class benefits start on Day 1

Company-paid volunteer time off

Job summary

ADP is hiring a Client Support Specialist to act as the front-line for resolving client issues, answering questions, training users on ADP technology, and upholding ADP's service reputation. You will handle inquiries from clients with 50–999 employees in a metrics-driven call center, delivering clear communication and professional service daily.

You will build trusted relationships via calls, email, and chat, leveraging product knowledge to solve problems and provide practical recommendations

Qualifications

• 3–5 years of experience in client service or systems integration environment.
• Overtime hours during peak seasons may be required.

Responsibilities

• Be a trusted advisor and problem solver for clients.
• Build relationships with clients via phone, email, and chat.
• Educate clients on ADP products and provide recommendations.
• Organize daily schedule to handle high volume inbound calls.

Skills

Client service

Communication

Education

College degree (not required)

Job description

ADP is hiring a Client Support Specialist to act as the front-line for resolving client issues, answering questions, training users on ADP technology, and upholding ADP's service reputation. You will handle inquiries from clients with 50–999 employees in a metrics-driven call center, delivering clear communication and professional service daily.

You will build trusted relationships via calls, email, and chat, leveraging product knowledge to solve problems and provide practical recommendations